Privacy policy
Last updated: December 2025
This Privacy Policy describes how EXP PRO ("we", "us", or "our") collects, uses, and discloses your personal information when you visit or make a purchase from exppropower.com (the "Site").
1. Who We Are & How the Site Is Hosted
Our online store is hosted on Shopify Inc. Shopify provides us with the e‑commerce platform that allows us to sell our products and services to you.
When you visit or make a purchase from our Site, Shopify processes your personal information in order to provide and improve the services it offers to merchants like us. This may include processing your information to provide services based on your interactions with our store, with other merchants, and with Shopify itself.
You can learn more about how Shopify uses personal information in Shopify’s Consumer Privacy Policy: https://www.shopify.com/legal/privacy
2. Personal Information We Collect
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.
"Personal Information" means information that can uniquely identify an individual.
Device Information
Examples: web browser version, IP address, time zone, cookie information, pages or products viewed, search terms, and how you interact with the Site.
Purpose: to load the Site accurately, maintain security, and analyze Site usage to improve performance.
Source: collected automatically through cookies, log files, web beacons, tags, or pixels.
Disclosure: shared with Shopify and analytics providers.
Order Information
Examples: name, billing address, shipping address, payment details, email address, and phone number.
Purpose: to process payments, fulfill orders, arrange shipping, communicate with you, screen for fraud, and provide invoices or order confirmations.
Source: collected directly from you.
Disclosure: shared with Shopify, payment processors, shipping providers, and fraud‑prevention services.
Customer Support Information
Purpose: to respond to inquiries and provide customer support.
Source: collected directly from you.
3. Sharing Personal Information
We share your personal information with service providers to help us operate our business and fulfill our contracts with you. This includes:
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Shopify, which powers and hosts our online store
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Payment processors and shipping providers
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Analytics and advertising partners
Some of these service providers may be located outside of your state, province, or country, including in Canada, the United States, and other jurisdictions.
Shopify and other providers may process your information to deliver services that incorporate data from interactions with other merchants and with Shopify, where permitted by law.
We may also share personal information to comply with applicable laws, regulations, subpoenas, or lawful requests, or to protect our rights.
4. Behavioral Advertising & Analytics
We use your personal information to provide targeted advertisements or marketing communications we believe may be of interest to you.
This includes the use of tools such as:
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Google Analytics – to understand how customers use the Site
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Google Privacy Policy: https://policies.google.com/privacy
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Google Analytics Opt‑Out: https://tools.google.com/dlpage/gaoptout
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You can opt out of targeted advertising using the links below:
You can also opt out of some services via the Digital Advertising Alliance: http://optout.aboutads.info/
5. Using Personal Information
We use your personal information to:
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Offer products for sale
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Process payments
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Ship and fulfill orders
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Communicate with you
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Provide customer support
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Send marketing communications (where permitted)
6. Retention
When you place an order through the Site, we retain your personal information for our records unless and until you request deletion, unless a longer retention period is required by law.
7. Automatic Decision‑Making
We do not engage in fully automated decision‑making that produces legal or significant effects on individuals.
Shopify uses limited automated decision‑making for fraud prevention, such as temporary IP or payment method deny‑listing.
8. Your Rights
GDPR (European Economic Area)
If you are a resident of the EEA, you have the right to access, correct, update, or erase your personal information, and to request data portability.
Your information may be transferred outside of Europe, including to Canada and the United States, in accordance with GDPR safeguards.
CCPA / CPRA (California)
If you are a California resident, you have the right to:
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Know what personal information we collect
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Request correction or deletion
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Opt out of the sale or sharing of personal information
You may designate an authorized agent to make requests on your behalf.
9. Cookies
We use cookies to operate and optimize our Site. Cookies may be functional, performance‑based, advertising‑related, or related to social media and content.
You can control cookies through your browser settings. Blocking cookies may impact Site functionality.
10. Do Not Track
We do not alter our data collection practices in response to Do Not Track signals, as there is no consistent industry standard.
11. Changes to This Policy
We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes.
12. Contact Information
For questions, complaints, or to exercise your privacy rights, contact us at:
Email: orders@exppropower.com
Mail:
EXP PRO
107 E 7th St
Vancouver, WA 98685‑0505
United States